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Tips / Mail or Telephone Order Merchandise Rule
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Mail or Telephone Order Merchandise Rule |
| By: admin, November 25, 2004 |
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| Views: 476 |
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Q: In soliciting telephone orders we make no shipment representation,
so the 30-day rule applies. In taking the order, the sales representative
tells the customer that the merchandise will be shipped in 72 hours. Then
we discover that the merchandise cannot be shipped in 72 hours, but can
be shipped within 30 days. Do we have to get the customer's agreement
to a delay?
A: Yes. The shipment representation you make in negotiating the sale during
the telephone call supersedes any express shipment representation you
made in soliciting the order or, if you made no express shipment representation,
the 30-day shipment time. Your compliance with the Mail or Telephone Order
Merchandise Rule will be determined based upon the 72-hour shipment representation.
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