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Tips / Mail or Telephone Order Merchandise Rule
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Mail or Telephone Order Merchandise Rule |
| By: admin, November 25, 2004 |
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| Views: 240 |
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Q: Can we send the delay option notice to the customer's e-mail address?
A: Yes.
Q: Can we provide a delay option notice by posting it on the customer's
"order-status" page of our website?
A: If you provide a delay option notice, you must choose a way that is
reasonably likely to provide all the required information within the time
period required by the Rule. If the consumer doesn't visit the order-status
page until after she misses her order, you haven't complied with the Rule's
requirements that the delay option notice be provided within the promised
shipment time. Of course, posting on the customer's order-status page
can be an excellent way to back up notification by another means.
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