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Tips / Mail or Telephone Order Merchandise Rule
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Mail or Telephone Order Merchandise Rule |
| By: admin, November 25, 2004 |
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| Views: 238 |
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Q: What are our responsibilities if we charge to insure delivery?
A: Instead of directing customers to make claims against the common carriers
who may be responsible for losing merchandise, most merchants reship for
the sake of customer satisfaction. To pay for these reshipment policies,
some merchants ask customers to buy "insurance" or provide it as an option.
By offering insurance, the merchant implicitly represents that it will
honor any claim of nondelivery by providing prompt reshipment or, if reshipment
is impossible, a prompt refund. It would be improper to collect fees from
customers for reshipment insurance and not respond promptly and appropriately
to their bona fide claims of loss.
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