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Tips / Mail or Telephone Order Merchandise Rule
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Mail or Telephone Order Merchandise Rule |
| By: admin, November 25, 2004 |
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| Views: 253 |
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Merchants who violate the Rule can be sued by the FTC for injunctive relief,
monetary civil penalties of up to $11,000 per violation (any time during
the five years preceding the filing of the complaint), and consumer redress
(any time during the three years preceding the filing of the complaint).
When the mails are involved, the Postal Service also has authority to
take action for problems such as non-delivery. State law enforcement agencies
can take action for violating state consumer protection laws.
Apart from this, your failure to ship on time, or your failure to notify
your customers promptly about delays and to obtain their consent to the
delays, or your failure to make full and prompt refunds when your customers
do not consent to delayed shipment, can adversely affect your business
by discouraging repeat purchases. Accordingly, most businesses regard
compliance with the Rule as simply good business practice.
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