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Tips / Mail or Telephone Order Merchandise Rule
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Mail or Telephone Order Merchandise Rule |
| By: admin, November 25, 2004 |
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| Views: 318 |
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If you cannot ship any of the merchandise ordered by the customer, you
must refund the entire amount the customer "tendered," including any shipping,
handling, insurance, or other costs. If you ship some, but not all, of
the merchandise ordered, you must refund the difference between the total
amount paid and the amount the customer would have paid, according to
your ordering instructions, for the shipped items only.
For example, if you charge a flat fee for shipping and handling regardless
of the total number or cost of the items ordered, you need not refund
any shipping and handling charges if you ship some items. On the other
hand, if your shipping and handling charges are indexed to the number
of items or the dollar amount of the order, you can keep only those shipping
and handling charges that are appropriate to the number or dollar amount
of the items actually shipped.
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