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Tips / Mail or Telephone Order Merchandise Rule
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Mail or Telephone Order Merchandise Rule |
| By: admin, November 25, 2004 |
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| Views: 334 |
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You must cancel an order and provide a prompt refund when:
the customer exercises any option to cancel before you ship the merchandise;
the customer does not respond to your first notice of a definite revised
shipment date of 30 days or less and you have not shipped the merchandise
or received the customer's consent to a further delay by the definite
revised shipment date;
the customer does not respond to your notice of a definite revised shipment
date of more than 30 days (or your notice that you are unable to provide
a definite revised shipment date) and you have not shipped the merchandise
within 30 days of the original shipment date;
the customer consents to a definite delay and you have not shipped or
obtained the customer's consent to any additional delay by the shipment
time the customer consented to;
you have not shipped or provided the required delay or renewed option
notices on time; or
you determine that you will never be able to ship the merchandise.
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