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Tips / Mail or Telephone Order Merchandise Rule
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Mail or Telephone Order Merchandise Rule |
| By: admin, November 25, 2004 |
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| Views: 323 |
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If you cannot ship the merchandise by the definite revised shipment date
included in your most recent delay option notice, before that date you
must seek the consent of your customers to any further delay. You must
do this by providing customers a "renewed" delay option notice. A renewed
delay option notice is similar in many ways to the first delay option
notice. One important difference: the customer's silence may not be treated
as a consent to delay.
A renewed delay option notice must include:
a new definite revised shipment date or, if unknown, a statement that
you are unable to provide any date;
a statement that, if the customer chooses not to wait, the customer can
cancel the order immediately and obtain a full and prompt refund;
a statement that, unless you receive notice that the customer agrees to
wait beyond the most recent definite revised shipment date and you have
not shipped by then, the customer's order automatically will be cancelled
and a prompt refund will be provided; and
some means for the customer to inform you at your expense (e.g., by providing
a postage prepaid reply card or toll-free telephone number) whether the
customer agrees to the delay or is canceling the order.
the following information when you cannot provide a new definite revised
shipping date:
the reason for the delay, and
a statement that, if the customer agrees to the indefinite delay, the
customer may cancel the order any time until you ship.
If you have provided an appropriate and timely delay option notice and
the customer agrees to an indefinite revised shipment date, no additional
delay notices are required.
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