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Tips / Mail or Telephone Order Merchandise Rule
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Mail or Telephone Order Merchandise Rule |
| By: admin, November 25, 2004 |
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| Views: 331 |
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For example, suppose you have a reasonable basis for being able to ship
in 30 days and you have chosen to make no shipment representation in your
advertising. Within the 30 day period after you receive the customer's
properly completed order you learn that you cannot ship in time and, although
you believe you will be able to ship at some point, you don't know when.
Your delay option notice to the customer might look something like this:
Because [explanation of backorder problem], we are unable to ship the
merchandise listed above. We don't know when we will be able to ship it.
If you don't want to wait, you may cancel your order and receive a prompt
refund by calling our toll-free customer service number, (800) 555-1234.
If we do not hear from you and we have not shipped by [date 30 days later
than original promised shipment time -- in this example, 60 days after
receipt of the properly completed order], your order will be cancelled
automatically and your money will be refunded.
If you do not want your order automatically cancelled on [date 30 days
later than original promised shipment time], you may request that we keep
your order and fill it later. If you do request that we keep your order
and fill it later, you still have the right to cancel the order at any
time before we ship it to you. You may use our toll-free number, (800)
555-1234, either to request that we fill your order later or to cancel
it.
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