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Tips / Mail or Telephone Order Merchandise Rule
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Mail or Telephone Order Merchandise Rule |
| By: admin, November 25, 2004 |
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| Views: 333 |
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In seeking your customer's consent to delay, the first delay notice you
provide to the customer (the "delay option" notice) must include:
a definite revised shipment date or, if unknown, a statement that you
are unable to provide a revised shipment date;
a statement that, if the customer chooses not to wait, the customer can
cancel the order and obtain a full and prompt refund; and
some means for the customer to choose to cancel at your expense (e.g.,
by providing a postage prepaid reply card or toll-free telephone number).
the following information when you cannot provide a revised shipping date:
the reason for the delay, and
a statement that, if the customer agrees to the indefinite delay, the
customer may cancel the order any time until you ship the merchandise.
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