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Tips / Mail or Telephone Order Merchandise Rule
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Mail or Telephone Order Merchandise Rule |
| By: admin, November 25, 2004 |
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| Views: 325 |
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When you learn that you cannot ship on time, you must decide whether you
will ever be able to ship the order. If you decide that you cannot, you
must promptly cancel the order and make a full refund.
If you decide you can ship the order later, you must seek the customer's
consent to the delay. You may use whatever means you wish to do this --
such as the telephone, fax, mail, or email -- as long as you notify the
customer of the delay reasonably quickly. The customer must have sufficient
advance notification to make a meaningful decision to consent to the delay
or cancel the order.
Some businesses adopt internal deadlines that are earlier than those set
by the Rule to ensure that their delay notices give all customers a meaningful
opportunity to consent to the delay. If businesses fail to ship or give
delay notifications by their internal deadlines, they automatically cancel
the orders and make refunds.
In any event, no notification to the customer can take longer than the
time you originally promised or, if no time was promised, 30 days. If
you cannot ship the order or provide the notice within this time, you
must cancel the order and make a prompt refund.
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