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Tips / Mail or Telephone Order Merchandise Rule
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Mail or Telephone Order Merchandise Rule |
| By: admin, November 25, 2004 |
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| Views: 331 |
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The "clock" on your obligation to ship or take other action under the
Rule begins as soon as you receive a "properly completed" order. An order
is properly completed when you receive the correct full or partial (in
whatever form you accept) payment, accompanied by all the information
you need to fill the order. Payment may be by cash, check, money order,
the customer's authorization to charge an existing account (including
one you have created for the customer), the customer's application to
you for credit to pay for the order, or any substitute for these transactions
that you accept.
It is irrelevant when you post or deposit payment, when checks clear,
or when your bank credits your account. The clock begins to run when you
receive a properly completed order.
Note, however, that if a customer's check is returned or a customer is
refused credit, the Rule stops the shipment clock. It is reset at day
one when the customer gives you cash, the customer's check is honored,
or you receive notice that the customer qualifies for credit. At this
point, you may take the amount of time you originally stated to fulfill
the order.
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