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Tips / Mail or Telephone Order Merchandise Rule
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Mail or Telephone Order Merchandise Rule |
| By: admin, November 25, 2004 |
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| Views: 344 |
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When you offer to sell merchandise, you must have a "reasonable basis"
for:
any express or implied shipment representation, or
believing you can ship within 30 days of receipt of an order -- if you
make no shipment representation or if the shipment representation is not
clear and conspicuous.
Whenever you change the shipment date by providing a delay notice, you
must have a "reasonable basis" for the new shipment date, or any representation
that you do not know when you can ship the merchandise.
When you take orders by telephone, you may choose to provide
prospective customers with updated shipment information. This may differ
from what you said or implied about the shipment time in your advertising.
The updated shipment information you provide on the telephone supersedes
any shipment representation you made in the advertising. You also must
have a reasonable basis for the updated shipment representation.
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